Tuesday, September 25, 2007

Documentation


When officers of a company make a decision they not only have to stand by the decision that was decided upon, they have to also document the decision and send it to the appropriate parties that the decision affects. In other words they have to leave the right paper trail in order to keep from wandering off the direct path to their objective. The proper documentation will lead the company back towards the right track and help in minimizing the inevitable miscommunication that will eventually occur in all companies at one point of time or another. Relaying information verbally more often than not leads to the embellishment of what was originally said. As children there was a game played where all the boys and girls are sitting or standing in a circle and the child chosen to be the original messenger whispers a message to the child who is placed to the right of him/her. The message is than relayed all around the circle of children until it gets right back to the originator and by than the message has been transformed and has no relation to the original message. This is what happens in companies that do not have the proper paper trail or documentation, the intended, original message will get lost in the shuffle.